NEWTON CREEK CLINIC – RESOURCES
Our staff can help connect you to the care you need!
Primary Care Clinic Hours: Monday-Friday, 7am – 7pm
Urgent Care Hours: Monday-Saturday, 7am – 7pm
Call for an Appointment: 541-229-7038
Our Location: 3031 NE Stephens Street Roseburg, OR
Patient Resources
PATIENT REGISTRATION CONTACT INFORMATION
For patient registration or to make an appointment, please contact us at:
Umpqua Health Newton Creek
Phone: 541-229-7038
Fax: 541-464-4474
Email: register@umpquahealth.com
FINANCIAL ASSISTANCE
Pathways Program
Umpqua Health is committed to improving the health of our patients and our community by providing high quality care. We want to make sure that everyone in our community has access to the care they need when they need it, and that’s why we’ve established the Pathways program. Pathways is a financial assistance program that offers discounted care to patients who cannot afford medical bills. Click here to download the Pathways application, or call 541.229.7051 for more information.
You can submit the completed application to patientnavigator@umpquahealth.com.
PRIOR AUTHORIZATIONS & REFERRALS
To speak with a UHNC representative or request a referral or prior authorization
Phone: 541-229-7038
Fax: 541-229-9908
Email: UHNCreferrals@umpquahealth.com
MEDICAL RECORDS
Our team is available to help you access your medical records. If you have any questions, you can contact our Medical Records Specialist at:
Phone: 541-229-7038
Fax: 541-464-4641
Email: UHNCmedicalrecords@umpquahealth.com
You can also use bring this form directly to our clinic.
BILLING
For questions, or to pay your bill, use our Bill Pay Portal or contact a UHNC representative at:
Phone: 541-229-7038
Fax: 888-814-1008
Email: UHNCbilling@umpquahealth.com
HEALTHY LIFESTYLES
Total Health Improvement Program
Free classes on living a healthier lifestyle, movement, nutrition, movement and exercise, and mindfulness. Afternoon and evening class options are available. No registration required. Click here for class schedule and topics. More details can be found here.
PARENTING & FAMILY SUPPORT
Taking Root Parenting Hub
Douglas Education Service District’s Taking Root Parenting Hub offers free education classes and workshops for parents to help them learn ways to provide effective discipline and guidance, nurture and foster life skills, promote healthy development, and, most of all, enjoy the enormous task of raising their children. Click here for details.
QUIT TOBACCO
Quit for Life
Quit for Life helps OHP members learn to life without tobacco. Trained experts will help you put a personalized quit plan together, plus receive free quitting aids. You will have expert support and assistance whenever you need it, over the phone, from Coaches who specialize in helping people quit tobacco. For more details or to enroll in Quit for Life, call 1-866-QUIT-4-LIFE (1-866-784-8454), or visit www.quitnow.net
TRANSPORTATION
Get A Ride
You can get free rides to and from covered services, provided by Medical Transportation Management (MTM). Call 911 for emergency room care. Call: 1-855-735-1188 or visit: MTM Portal for more details.
UTrans
UTrans is a public transportation service operated by United Community Action Network that serves the greater Roseburg area, with services to Winston, Sutherlin, Myrtle Creek and Canyonville. UTrans has a bus stop right outside the Umpqua Health – Newton Creek clinic with multiple bus lines offering rides. For more information about UTrans, please visit: www.umpquatransit.com
COMPLAINTS AND GRIEVANCES
A complaint or grievance can be made electronically, in person, by phone or mail. Patients calling the clinic should ask for the Patient Navigator, send electronically to ClinicFeedback@umpquahealth.com or use this printable Patient Complaint Form for mail. The Patient Navigator will be in touch within seven (7) days of receiving the complaint, and take action to find a resolution based on the type of issue within (30) thirty days.
PREPARING FOR YOUR APPOINTMENT
- Please arrive 15 minutes prior to your scheduled appointment time.
- Don’t forget to bring your insurance cards, ID and any applicable medical information. If you have any questions about preparing for your visit you can contact our scheduling team at (541) 229-7038.
- Any policies or procedures that are critical to the patient are on this website, but patients can request a hard copy version as well.
APPOINTMENT CANCELLATIONS AND LATE ARRIVALS
- Patients of UHNC should cancel appointments 24 hours in advance of the scheduled times when possible.
- Patients who arrive to their scheduled appointment late and cannot be seen by the provider on the same day will be rescheduled for the next available future clinic visit.
- To see our UHNC Patient Agreement on Appointments, Cancellations and Late Arrivals click here.
